Cancellations, amendments & returns

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. Where goods are delivered to a third party (e.g. as a gift) you will only be able to exercise this right if you are able to return to us the goods you ordered.

As soon as you realise that you need to change your order please contact us on 01604 822257 and we will help you.

Amendments to orders
If you amend your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (as you’ll be charged the current selling price on the day you amend the order).

Cancellations and returns
If you wish to cancel your order we ask that you advise us at least 48 hours before your planned delivery date and you will receive a full refund. Where the goods have been delivered to you, you may return them for up to 7 working days from the date of delivery in line with the Distance Selling Directive. The packaging may be opened but the goods should not be used. Items should be in a resaleable condition and returned or collection arrangements made promptly at your cost. If collection of an item is required, we will charge you the actual cost of collection (up to £105) of which you will be notified at time of cancellation.

Goods can be returned to Covey Nurseries for a refund. Under the terms of Distance Selling Directive, you as the customer have a duty to care for the product while it is in your possession. If the products are damaged a charge will be made to repair the product to its original condition. In cases where the product cannot be repaired, no refund will be given.

Delivery charges

Deliveries can only be made to mainland UK and are charged as follows:

1. For all orders totaling £100 or over (excluding delivery charges) – delivery is free of charge
2. For all other items where the total value of the order does not reach £100 – charged at £14.95 per delivery.

Payment

All methods of payment, including credit cards are processed when you place your order and goods will not be dispatched until payment is received.

Delivery Company

Our deliveries are made either a) direct via our Covey delivery vehicles (local deliveries only), b) Palletways, or c) direct from our 3rd party suppliers.

Delivery Arrangements

In all cases, you will be contacted when your order is ready to confirm the delivery date/s and transit method. If there is nobody at home when we deliver, we may where possible, leave your parcel(s) in a safe place or with a neighbour. If we are unable to deliver, the driver will leave a card and return the parcel(s) to the depot.

When ordering Live Plants it is important that you are available within 10 hours of your delivery arriving to unpack and water the plants as appropriate. The Covey guarantee is unable to cover death of plants due improper care.

All of our items will be delivered on one or more pallets and therefore good access is required. If access to your delivery address is restricted, please let us know before placing your order.

In the case of paving products and stone tables you will receive a separate delivery questionnaire for you to complete and return prior to the dispatch of your goods. In some instances we may feel that we are unable to complete the dispatch of your goods as the delivery conditions are not suitable for our fleet of couriers. You will of course be made aware of this as soon as possible and refunded in full.

In instances where our courier has to redeliver palletised goods because the original delivery arrangements were not as agreed and proved unsuitable, you will be liable to an additional charge of £15 per pallet.

If you need to change your delivery for any reason please call us on 01604 822257 Monday to Friday 9am – 5pm.

Occasionally you may need to order additional loose paving slabs to make up for any changes in layout you wish to make or shortfalls in your ordering. We do have a minimum order quantity/value which varies by product which will incur a charge of £35 per pallet (£40 to certain postcodes). Please ask for details.